Student Services Coordinator for Continuing Studies

Department: ASPIRE
Status: Part-Time (30 hours)
Staff Level: 2b
Deadline: Open Until Filled
Start Date: ASAP

Description:

This position specializes in academic student support and serves as an academic advisor for students in the Continuing Studies programs. This position is responsible for coordinating, scheduling, and disseminating information to the students in a timely and professional manner. Other responsibilities include assisting individual students during their undergraduate experience acting as a resource and referral for student questions and overseeing the application for degree process. This position reports to the Director of Continuing Studies.

Qualifications:

  1. Bachelor’s degree in related field required
  2. Two years experience in educational office environment with knowledge of academic programs and policies preferred
  3. Knowledge of and experience in handling official student records and academic advising
  4. Proficient in Microsoft Office software (e.g. Word, Excel, Access, Publisher, etc.)
  5. Proficient in institutional integrated database applications and/or willingness and aptitude to learn other data management programs adopted by the University as needed
  6. Must be able to work effectively with others in a complex administrative environment

General Expectations:

  1. Maintain the confidentiality of information, data and records. Properly use tact, diplomacy, discretion and judgment
  2. Demonstrate strong customer service skills in the performance of job duties
  3. Demonstrate good organizational and communication skills in the performance of job duties
  4. Support the overflow needs of other areas of Academic Affairs
  5. Perform other duties in accordance with this position as deemed necessary by the Director of Continuing Studies

Responsibilities:

  1. Serve as academic advisor for all students for all academic policies, catalogue rights, regulation and other guidelines governing the fulfillment of their degree programs
  2. Maintain student records as necessary for retention and registration
  3. Provide accountability for students placed on academic warning, probation, or provisional status
  4. Follow up on students who still need to complete the outside 88 GE credits
  5. Complete degree audits including the process of overseeing the application for degree process
  6. Oversee student exit interview process
  7. Collaborate with Registrar’s Office as necessary